Whether you have a complaint or just want to say ‘thanks’, your feedback is important to us and very much appreciated. So let us know how you found the booking process with Car Rental Buddy and how your overall experience with the supplier was. You can provide just a few points or write us a novel – we welcome your comments and are happy to address any concerns or issues you may have.

As they say, no news is good news, so if we don’t hear any comments, we are going to assume our comparison service and our suppliers are on the right track with their performance. So help us to help you by sending through your valuable feedback and comments.

To make things a little easier, we have a short four question survey with the option to add additional comments. So if you have a few minutes, visit our Customer Feedback page and leave us a message!

We look forward to your feedback!

When performing a car hire quote on Car Rental Buddy, ensure you check the flags against the list of location suggestions that match your entered destination. As you can book a car anywhere in the world with Car Rental Buddy, you may find that there are more than one location with the same name!

Also, look for the green banner at the bottom that illustrates if there are more pages to view with possible location matches!

Did you know that Car Rental Buddy has a 24 hour rental car support line? No matter where in the world you are located and what time of day it is, you can call our friendly and helpful staff on 02 8310 4761 (international number +61 2 8310 4761) and they can assist with booking your chosen rental package and amending or cancelling an existing booking. If you have any general questions or concerns, they are more than happy to help you.

Give us a call today and let us help you to compare, book, and save on all your car hire and car rental needs throughout Australia.

If you are located in the United States and are looking to venture to Australia for a captivating holiday escape, then you may be considering your car hire options. We have created a quick and easy booking guide that will help you with understanding the rental packages available so you can choose the best car rental deal for your travel needs.

As we compare a great range of cheap and discounted deals from both major and independent suppliers, we have the ability to offer you very competitive rates. So when you are conducting a car hire quote keep in mind that our suppliers will offer you various levels of rental packages in relation to price, inclusions, and insurance options.

To illustrate, the ‘Hyundai Accent of similar’ in the image below shows as a Basic Rental Package for $283.84 for a seven day rental*. You will also notice there are two other rental packages listed that are from different suppliers with different vehicles (but similar to the Hyundai Accent) that may also meet your needs. These are placed under the tabs of ‘Inclusive’ and ‘Inclusive No Excess’.

*The quote example used within this article has been performed on the Car Rental Buddy website for a seven day hire period for the Brisbane International Airport. To be provided the most up-to-date prices and rental package availability, please conduct a quote or call us on 61 2 8310 4761.

Basic Rental Package

In the quote example, Europcar presents a Basic Rental Package for the Hyundai Accent or similar. This deal is perfect for US customers that have credit card insurance offering cover for car hire. If you are unsure if a Basic Rental Package is right for your needs, check with your bank to find out the options available for your credit card.

At Car Rental Buddy, we offer third party insurance options through Allianz. To find out if Allianz Rental Car Protector Insurance is available against your rental preferences and information, simply click on ‘Select’ and look for the section titled ‘Rental Car Protector’. Please note that Allianz Insurance may not be available for certain rental packages, locations, and for some international customers.

Inclusive Rental Package

The deal below is the Inclusive Rental Package for a Toyota Corolla or similar and is provided (in this quote example) by East Coast Car Rentals. The Inclusive Rental Package offers you basic insurance coverage, but you are liable to pay an excess amount in the event of an accident or if the vehicle is stolen. To view the excess amount provided by the listed supplier, click on ‘ Rental Conditions’. Here you can also view if they offer you the ability to purchase Excess Reduction at the time of pick up.

Alternatively, you may find you are able to purchase Allianz Rental Car Protector Insurance or Excess Reduction Insurance. As mentioned previously, if Allianz Insurance is listed as an option once you click on ‘Select’ for a rental package, you will be able to include it as part of your hire deal.

Inclusive No Excess Rental Package

The rental package ‘Inclusive No Excess’ is for US customers that wish to rent a vehicle that includes basic insurance as well as a complete excess reduction package. This means you are not liable to pay an excess in the event of an accident or if the rental vehicle is stolen.

So depending on your needs and budget, there are various options available to you through Car Rental Buddy and the suppliers it compares.

Top Tip: Always read the ‘Rental Conditions’ to view the inclusions available from the listed supplier and if you wish to purchase Allianz Insurance, always read their PDS to be fully aware of the T&Cs!

If you have any questions or need assistance with making your rental package selection, please call us 24 hours a day on 61 2 8310 4761 (international number).

If you are comparing car hire and excess reduction is a top factor in influencing which rental package you will choose, then take care in knowing that some suppliers may not provide excess reduction on certain vehicles within their fleet.

So Why do Some Suppliers Not Offer Excess Reduction?

Some suppliers have carried out independent studies which concluded that damage to their rental vehicles mostly happened in instances where the customer included excess reduction in their rental package. Overall, the statistics illustrated that certain customers failed to take appropriate care of their rental vehicle as they were covered under their additional insurance purchase.

If you are interested in hiring a vehicle and would like to take out excess reduction but the supplier does not offer any direct insurance options, you may like to explore a third party option such as, Allianz Insurance.

When taking out third party insurance, keep in mind that if you are involved in an accident or your rental vehicle is stolen, you are liable to pay the excess direct to the supplier with your third party provider reimbursing you for the amount paid. Please ensure you thoroughly read the Rental Conditions displayed by the supplier and the PDS provided by your chosen third party insurance company.

Top Tip: Insurance is always a personal aspect of a rental vehicle. Take a moment to determine your personal circumstances and explore all your options to ensure you are happy with your choice.

Did You Know?

Did you know that Car Rental Buddy now provides you the convenience of purchasing Allianz Excess Reduction online during your booking? From as little as $12.65 per day, you can add piece of mind to your rental package booking. Simply review the options available on your booking confirmation page for further information.

*Terms and conditions do apply. Please note that Allianz Insurance may not be available for certain rental packages and locations.

*The above pricing of $37.95 is illustrated based upon a real quote conducted on Car Rental Buddy. Please review the Allianz Insurance quote for your chosen rental package by clicking on ‘Select’ and reading the details provided on Step Three of the quote / booking process.

Once you have placed a booking with Car Rental Buddy, you may need to make an amendment or cancel your booking.

For your convenience, you may like to visit the ‘My Booking’ page on our website which provides you the opportunity to easily manage your booking, including retrieving your Booking Voucher.

Simply enter your Reservation Number and the email address you provided at the time of booking and select ‘Find Reservation’.

Step two will allow you to select the options to amend, cancel, or to retrieve your booking voucher.

Alternatively, you may like to contact our 24 Hour Partner Reservation Team on 02 8014 4590 for further assistance.